Wound Solutions: Rental and Equipment Services
Joerns is dedicated to improving the lives of our customers and those they care for. To achieve this, we have nurtured the culture of caring one customer, one order, one patient at a time. We never lose sight of the fact that real people with real illnesses rely upon us and that our products and services can truly impact their physical and emotional well being.
We believe that successful wound care programs rely heavily on high-quality products and the supporting services that surround the therapy. As a full-service provider, we offer customized clinical and technical service programs that complement our product offering. Our rental and equipment service solutions include a comprehensive menu of choices delivered by a highly-trained team.
Discovery and Assessment
Field based clinicians and representatives meet with nursing staff and other stakeholders to listen to your challenges, assess your environment, and understand your desired clinical and financial outcomes.
Consultation and Customized Programs
After analyzing the data collected, our clinicians work with facilities to identify product and service needs, provide input for product and service selection and help you build a program to help you accomplish your wound care goals.
What's even better is that your customized program offers the flexibility to change as your needs do. We understand that patient populations or individual care needs evolve and we'll consult with your team to adjust your program accordingly. Best yet, visit our Customer Experience and Collaboration Center in Charlotte, NC or a regional showroom in Chatsworth, CA to build, plan, or implement your next wound solution.
Product Delivery and Support
With a greater than 99% on-time delivery rate, you know you can count on Joerns to provide what you need, when you need it. You can also take comfort in our Joint Commission accreditation. We pride ourselves on our ability to meet or exceed customer expectations by ensuring quality and operational standards and procedures are followed for every delivery.
Education and Training
Our talented, deeply credentialed clinical staff provides wound care resources and related education programs through a number of training platforms and venues including on-site education, WoundLink, online education, electronic media, and our 120+ seat Education and Training Center in Charlotte, NC.
Data Measurement and Management Reporting
Our state-of-the art systems provide an incredible information resource to customers. For ease of use, your reports are created reflecting your organizational structure. This gives visibility to the clinical and financial teams and allows your organization to proactively manage your wound care costs.
Management reports focus on expense tracking and provide flexibility with respect to recipient lists and frequency of report generation. We will show you all utilization data, but help you to understand the data to help you make sound clinical and financial decisions.
Our compassionate CustomerCair representatives are available, 24/7, We have empowered our CustomerCair representatives to focus on providing our customers with a solution to their problems. We never say “no”. There is always a way that we can assist you.