Rental and Equipment Services

Safety Solutions

Developing and implementing Safety Solutions requires a clinical and operational understanding of the healthcare environment. This knowledge base is used to design an appropriate solution, educate and train staff and further support the facility team as patients and objectives evolve.

Discovery and Assessment – Asking questions and listening to your responses are the most important elements of our Safety Solutions. Our team of specialists are experienced listeners who will put your team at ease with confidence that they are in the hands of experts. They will use a variety of assessment tools and checklists to ensure that all pertinent information and perspective are gathered.

Planning and Implementation – Data gathered from your team will greatly influence the individualized safety solutions designed to achieve the outcomes you desire. Deliverables include process and policy guidance, product and service resources, and innovative and reliable products.

Education and Training – Detailed training is often delivered through a train-the-trainer and electronically, as an on-demand educational program to provide each facility ultimate flexibility after initial rollout. However, ongoing training packages are available at the frequency desired by your team.

Turn-key Installation – Many customers take advantage of Joerns Installation Services because the experienced team provides a comprehensive service involving constant communication and detailed planning to ensure minimal disruption to your facility. The technical team is also available to provide hands-on training to your maintenance staff regarding the mechanical aspects of the products delivered.

Ongoing Maintenance and Support – Preventative maintenance helps prolong the life of equipment as well as supports safety initiatives for both staff and patients. Joerns employs a highly technical and extensively trained staff available at your request for maintenance and supportive needs.

Wound Solutions

Joerns is dedicated to improving the lives of our customers and those they care for. To achieve this, we have nurtured the culture of caring one customer, one order, one patient at a time. We never lose sight of the fact that real people with real illnesses rely upon us and that our products and services can truly impact their physical and emotional well being.

We believe that successful wound care programs rely heavily on high-quality products and the supporting services that surround the therapy. As a full-service provider, we offer customized clinical and technical service programs that complement our product offering. Our rental and equipment service solutions include a comprehensive menu of choices delivered by a highly-trained team.

Discovery and Assessment
Field based clinicians and representatives meet with nursing staff and other stakeholders to listen to your challenges, assess your environment, and understand your desired clinical and financial outcomes.

Consultation and Customized Programs
After analyzing the data collected, our clinicians work with facilities to identify product and service needs, provide input for product and service selection and help you build a program to help you accomplish your wound care goals.

What’s even better is that your customized program offers the flexibility to change as your needs do. We understand that patient populations or individual care needs evolve and we’ll consult with your team to adjust your program accordingly. Best yet, visit our Customer Experience and Collaboration Center in Charlotte, NC or a regional showroom in Chatsworth, CA to build, plan, or implement your next wound solution.

Product Delivery and Support
With a greater than 99% on-time delivery rate, you know you can count on Joerns to provide what you need, when you need it. You can also take comfort in our Joint Commission accreditation. We pride ourselves on our ability to meet or exceed customer expectations by ensuring quality and operational standards and procedures are followed for every delivery.

Education and Training
Our talented, deeply credentialed clinical staff provides wound care resources and related education programs through a number of training platforms and venues including on-site education, WoundLink, online education, electronic media, and our 120+ seat Education and Training Center in Charlotte, NC.

Data Measurement and Management Reporting
Our state-of-the art systems provide an incredible information resource to customers. For ease of use, your reports are created reflecting your organizational structure. This gives visibility to the clinical and financial teams and allows your organization to proactively manage your wound care costs.

Management reports focus on expense tracking and provide flexibility with respect to recipient lists and frequency of report generation.  We will show you all utilization data, but help you to understand the data to help you make sound clinical and financial decisions.

CustomerCair
Our compassionate CustomerCair representatives are available, 24/7, We have empowered our CustomerCair representatives to focus on providing our customers with a solution to their problems. We never say “no”. There is always a way that we can assist you.

Design Solutions: Design Installation Services

Orchestrating the transformation process of healthcare environments is an intense process that can be made easier for clients when working with the right partner. Focus must be applied to understanding the community and the care model as well as financial and operational goals to ensure an appropriate design solution is delivered. Our experienced design team works collaboratively with the Architect and Design community as well as facilities to provide individualized design and furnishings for any style or function.

Design Expertise – Our healthcare designers enjoy working in tandem with architects and designers or becoming a part of the facility team when a designer isn’t already present. The focus is on achieving the desired outcome with any level of support required. This gives some clients the ability to work with a trusted partner allowing them to manage project details and budgets while others can benefit from a full scale solution.

Customization and Innovation – Client visions oftentimes inspire creativity leading to customized furnishings design. Our exceptional manufacturing process brings to life the uniqueness of your project all the while ensuring that each piece seamlessly integrates with our innovative equipment.

Project Management – Let our project team remove the headache and hassle of the details from your project. Our design, customer care, and logistics teams specialize in managing diverse transformation projects enabling you to concentrate on delivering care. Your key contact will communicate with you from the first meeting to well beyond the conclusion of your project.

Staging and Installation – As your important installation day draws near, our logistics and technical teams are standing by at your service. They will work with you, providing the best communication and planning to ensure that every facet of a smooth installation is covered. They are skilled at staging multiple shipments to prepare a consolidated delivery and our team can stay to train your maintenance staff on any mechanical aspects of your new products.