News
Joerns Opens National Customer Experience and Collaboration Center
Joerns announces the opening of our National Customer Experience and Collaboration Center in Charlotte, NC. Being central to the east coast and easily accessible to the rest of the country, Joerns projects a significant volume of traffic representing each healthcare continuum segment. The center is focused on enabling innovation, education and best practice thought leadership into a single collaboration center that allows care providers to streamline decision making with partners and influencers. Joerns has already hosted a number of collaboration meetings with healthcare architects, gerontologists, provider executives and other industry partners. The Center is also open to Joerns customers and partners to host on-site meetings and education forums – free of charge. The state of the art, 120-seat education center provides a comfortable setting for any type of meeting such as regional clinical meetings, operations meetings, product reviews or CEU courses from Joerns and our partners. The Center’s staff will assist with meeting logistics including agenda preparation, arranging shuttles to and from Charlotte Douglas International Airport, on-site meeting assistance and coordination, as well as accepting shipments of products and materials coming in for your meeting. With the airport being 10 minutes from the Center and comfortable hotel accommodations across the street, available at the Joerns corporate rate, your next meeting can be even more productive and efficient. The Center also features the latest innovations related to Wound Management, Safety and Design solutions. We developed the center to provide customers the tools and space they need to evaluate options, design processes, and make decisions that lead to high quality care in any healthcare environment – with or without assistance. Remember the last time you tried to get internal decision makers and outside partners together to make decisions? The Center solves the logistics challenges and provides a single, easy to access, comfortable environment to bring all stakeholders together. To reserve a time for your next education meeting or project review, call the experts that can help solve your problems – Call Rachel Brylski at Joerns at 800-826-0270 ext 1105 or e-mail us at Collaboration@Joerns.com
Joerns Acquires Dolphin Mattress Technology
Joerns announces acquisition of all intellectual property for the Dolphin Fluid Immersion Simulation Mattress Systems from Biologics Inc. Joerns adds the Dolphin product portfolio to an ever-expanding offering of wound prevention and healing products and services.
The Dolphin’s Fluid Immersion Simulation technology simulates the effects of a body "floating" in a fluid, alleviating vertical shear forces that deform soft tissue and thus supports optimized skin integrity and wound healing. Dolphin and its patented technology have been adopted by leading healthcare providers throughout the healthcare continuum to prevent and treat pressure ulcers, which are both clinically complex and costly to manage. Led by a strong and experienced management team, Joerns has a successful track record of organic and acquisitive growth. The company is an industry leader in Wound Solution product manufacturing, distribution, and service. The Dolphin product portfolio complements the existing first-class proprietary therapeutic and preventative mattress solutions. Additionally, Joerns’ national service team delivers the Dolphin Mattress and other important products to hospitals and nursing homes to support immediate clinical needs.
The Dolphin system joins a portfolio of Wound Solutions products and services that includes Negative Pressure Wound Therapy, Therapeutic Mattress Replacements, Bariatric Room Environments, and Safety Solutions including Hoyer lifting and repositioning products; all of which are supported by our Joint Commission accredited service group for both rental and purchase.
Joerns Opens Global Supply Chain Center
Joerns announces the opening of our 100,000 sq ft. Global Supply Chain Center in Arlington, TX. This Center will serve as our U.S. distribution hub and house our global supply chain personnel who support our manufacturing locations in the United States, United Kingdom, Mexico, Vietnam, Taiwan and China. This location will also house a regional showroom that is easily accessible to our customers in the southwestern United States.
Joerns Opens State-of-the-Art National Service and Logistics Center
Joerns has relocated their National Service and Logistics Center (Center) to Chatsworth, CA, with the objective to enable innovative technology and management that revolutionize the customer’s service and logistics experience. While already a nationally-recognized and Joint Commission accredited service provider, Joerns continues to develop and upgrade their resources providing unmatched comprehensive service to their customers.
This state-of-the-art facility provides the space and technology required to ensure optimal customer-focused real-time customer service monitoring, as well as inventory, dispatch and technical resource management across the country. With this enhanced visibility and tracking, critical phone service levels and service technician delivery times are optimized, in line with customer expectations.
Joerns currently operates at a greater than 99% on-time delivery rate and continuing efficiencies gained allow the company to scale their organization effectively to maintain their service standards as their business continues to grow.